Terms of Service

Last updated: 17 October 2026

These terms explain how I work with clients when I design, build, host or look after websites. They’re written in plain English on purpose. If anything is unclear, please ask before you go ahead.

1. About me

Nomad Robin is the trading name of Oktay Cinpolat, a sole trader based in Enfield, North London.

In these terms, “I”, “me” and “my” mean Oktay trading as Nomad Robin. “You” means the person or business I’m working for.

I am not registered for VAT, so no VAT is added to my prices.

2. How our agreement is made

1. Before any work starts, I’ll send you a written proposal. It sets out what I’ll do (the “work”), the price, what’s included, the deposit and a rough timeline.
2. Our agreement starts when you accept the proposal in writing (an email is fine) and pay the deposit.
3. These terms apply together with your proposal. If the two disagree, the proposal wins.
4. Anything not in the proposal is extra work. I’ll always tell you the cost and get your OK before doing it.

3. If you’re an individual, not a business

If you’re buying for yourself rather than for a business, you’re a “consumer” and you have extra legal rights. Nothing in these terms takes those rights away.

• 14-day cooling-off period. Because we agree things by email or online, you can cancel within 14 days of accepting the proposal, for any reason, and get a full refund.
• If you want me to start sooner, you can ask me to begin within those 14 days. If you then cancel, you’ll pay only for the work done up to that point, and I’ll refund the rest of your deposit.
• To cancel, just email Show email address.

4. Prices and payment

1. Paying in three stages. A website package is paid in three parts: 15% when you order, which secures your place in my schedule and covers the mockup design; 70% when you approve the mockup, before I build the site; and 15% before your website goes live. The amounts for your package are shown before you pay.
2. How you pay. You pay the first stage online when you order. For the next two, I’ll email you a secure payment link when each stage is reached. Each payment is due within [7] days of my request. You can also see and pay each stage on your private project page.
3. Care plans (hosting and maintenance) are paid monthly in advance, by card through Stripe.
4. Extras, such as additional pages, content writing or changes outside the proposal, are charged at the prices in the proposal or on my pricing page, or as quoted in writing.
5. Late payment. If an invoice is late, I’ll remind you first. If it’s still unpaid 14 days after the due date, I may pause work or hosting until it’s paid. For business clients, I may also charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
6. Paying online. Payments are taken by card through Stripe. If you add a care plan to your website package, it starts with your final (third) payment and then renews monthly until you cancel (see 8.4). Your card details are handled by Stripe and never seen or stored by me.
7. Price changes. Care plan prices change no more than once a year, and I’ll give you at least 30 days’ notice. If you don’t want to continue at the new price, you can cancel before it takes effect.

5. What I need from you

To keep your project on track, I’ll need you to:

• send your text, photos, logo and other materials in good time;
• give feedback and approvals when asked, ideally within [5] working days;
• make sure you have the right to use everything you send me. For example, photos you didn’t take need the photographer’s permission.

If materials or feedback are delayed, the timeline moves back by the same amount. If a project is paused by you for more than 60 days, I may invoice for the work done so far.

6. Mockups and approval

1. Your package includes up to four mockup designs before the build starts. Any further design work is charged as quoted before I start.
2. Before launch, I’ll send you a private preview link to check everything. Once you approve it in writing, or start using the site publicly, the work is treated as accepted.
3. If something I built doesn’t work as agreed, tell me and I’ll fix it free of charge.

7. Who owns what

1. Your content stays yours. Your text, photos, logo and data always belong to you.
2. Once you’ve paid in full, you own the finished design and content I created specifically for your website, and you can use them however you like.
3. My own tools and code. Some parts of every site are reusable building blocks I’ve developed over time, such as custom themes, plugins and code snippets. I keep ownership of these, and you get a permanent licence to use them on your website.
4. Third-party software such as WordPress, Shopify, plugins, fonts and stock images is used under the licence of whoever makes it. Where a paid licence is needed, I’ll tell you in the proposal.
5. Portfolio. Unless you ask me not to, I may show your website in my portfolio and mention that I built it. I’ll never share your private information.

8. Website hosting and care plans

1. Care plans include the hosting, maintenance and support listed for your plan on my pricing page or in your proposal.
2. I use reputable hosting providers and aim to keep your site online at all times. However, I can’t promise 100% uptime, because outages can happen for reasons outside my control.
3. I take regular backups of the sites I host.
4. Cancelling a care plan. You can cancel with one month’s notice by email. I’ll help you move your website to another host. Moving it is free if your account is paid up, apart from any time spent on unusual requests, which I’ll quote first.
5. Domain names are registered in your name wherever possible. If I register one for you, it’s still yours, and I’ll transfer it to you whenever you ask.
6. If a care plan is unpaid for more than 30 days, I may take the site offline after giving you written notice.

9. Search engines and results

I build every site following good SEO practice, and offer SEO services as well. No one can guarantee a particular Google ranking, number of visitors or amount of sales, because search engines decide their own rankings and change them often. I’ll always be honest about what’s realistic.

10. Liability

1. I take care with every project and will put right anything I get wrong.
2. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn’t allow to be limited. If you’re a consumer, this includes your statutory rights.
3. For business clients:
   – I’m not liable for indirect losses, such as lost profits, lost business or lost opportunities.
   – My total liability under any project is limited to the amount you’ve paid me for that project, or for care plans, the amount paid in the previous 12 months.
4. Please keep your own copies of important content. Websites can be affected by things outside my control, such as hacking, host failures or third-party plugin problems.

11. Ending our agreement

1. Either of us can end a project if the other seriously breaks these terms and doesn’t put it right within 14 days of being asked in writing.
2. If a project ends early, you pay for the work done up to that point, and I’ll hand over everything you’ve paid for.
3. If I ever need to stop working on a project myself, I’ll give you as much notice as I can, refund any work not yet done, and help you move to someone else.

12. Privacy

I handle any personal information you share with me as described in my Privacy Policy. If I host or maintain your website, I may process your visitors’ data on your behalf. I’ll do that only to provide the service, and I’ll keep it secure.

13. Complaints and disputes

If you’re unhappy with anything, please tell me first, at Show email address. I’ll do my best to put it right quickly. These terms are governed by the law of England and Wales. Any dispute that can’t be resolved informally goes to the courts of England and Wales. If you live in Scotland or Northern Ireland, you can use your local courts instead.

14. Changes to these terms

I may update these terms from time to time. The version that applies to your project is the one in place when you accepted your proposal, unless we agree otherwise in writing.