Digital Products Terms

Last updated: 26 October 2026

These terms apply when you buy a downloadable product, such as a WordPress plugin, from my shop at nomadrobin.com/shop. They explain what you’re buying, what you can do with it, how updates work, what’s included in the price and what isn’t, and what your rights are if something goes wrong. I’ve written them in plain English on purpose. If anything is unclear, please ask me before you buy.

The key points in brief

One price, any number of sites. Each product has one price. There are no site limits, so you can use it on as many sites as you like, including client sites.
You’re buying a major version. The price buys one major version of a product, such as version 1. You get every update within that version (1.1, 1.2, 1.2.3 and so on) free, for as long as I release them. A new major version, such as version 2, is a separate purchase at its full price. You never have to upgrade, and you keep what you bought.
No support included. The price doesn’t include help, advice, set-up or customisation. But you can report a fault or bug at any time, and I’ll look into it. If a product is faulty, your legal rights still apply.
The code is open source. The PHP code of my WordPress plugins is released under the GNU General Public License, version 2 or later (the “GPL”). The GPL lets you use, change and share that code. Your licence key just identifies your purchase and gives you access to your downloads. It doesn’t limit your GPL rights.
The rest is GPL too. Unless a file says otherwise, the images, icons, design files and documentation in my products are also under the GPL. My name and logo aren’t, so you can’t present my products as your own or suggest I endorse you.
Your right to cancel. At checkout you choose to get the download straight away and agree that you lose your 14-day right to cancel once the download starts. If you haven’t downloaded the product yet, you can still cancel within 14 days for a full refund.
Your legal rights stay the same. If you’re a consumer, the product must be of satisfactory quality, fit for purpose and as described. If it isn’t, you’re entitled to a repair or replacement, or failing that, money back. These terms don’t take those rights away.
Goodwill refunds. If a product doesn’t work as described and I can’t fix it, I’ll refund you if you ask within 14 days of buying.
Please back up and test first. Always back up your site before installing or updating any plugin, and test on a staging site if you can.
Talk to me first. If something’s wrong, contact me through the support page before raising a dispute with your bank. I’ll do my best to sort it out quickly.

1. About me and these terms

Nomad Robin is the trading name of Oktay Cinpolat, a sole trader based in Enfield, North London, England. My website is nomadrobin.com.
In these terms, “I”, “me” and “my” mean Oktay Cinpolat trading as Nomad Robin. “You” and “your” mean the person or business buying a product from my shop.
I am not registered for VAT, so no VAT is added to my prices.
These terms are separate from my main terms. My Terms of Service cover my web design, hosting and care plan services. These Digital Products Terms apply only to products bought from my shop. If you’re also a web design client, buying a shop product doesn’t change your project, and your project terms don’t change these terms.
These terms work alongside my Privacy Policy and Cookies Policy. They explain how I handle personal information and cookies.
These terms are written in English, and the contract between us will be in English.

My contact details are:

Address: 56 Chalfont Road, N9 LY, Enfield, N9 9LY
Email: Show email address
Phone: Show phone number

2. Words with special meanings

In these terms:

“Product” means a downloadable item sold in my shop. This includes WordPress plugins, and may later include themes, add-ons and similar items. It covers the software code, any assets that come with it, and any updates you receive.
“Software code” means the PHP code of a product, together with any other code in it that’s released under the GPL, as stated in the product’s licence files.
“Assets” means the parts of a product that aren’t software code. Examples include images, icons, illustrations, design files, fonts I’ve created, and the text of documentation.
“GPL” means the GNU General Public License, version 2, or (at your choice) any later version published by the Free Software Foundation.
“Major version” means one generation of a product, shown by the first number in its version number. For example, version 1 covers release 1.0 and every 1.x release after it, such as 1.1 or 1.2.3. Version 2 starts at 2.0. The product page shows which major version is on sale, for example “NR Example 2”.
“Licence key” means the unique code I send you after you buy. It identifies your purchase and gives you access to your downloads. It isn’t a limit on how many sites you can use the product on.
“Updates” means new releases within the major version you bought, such as bug fixes, security fixes, compatibility fixes and small improvements. For example, if you bought version 1, releases 1.1 and 1.2.3 are updates. A new major version isn’t an update (see section 13).
“Support” means help, advice, set-up or customisation from me. Support isn’t included with any product (see section 14).
“Fault” means a bug or other problem in a product that stops it working as described on the product page or in its documentation.
“Consumer” means an individual buying wholly or mainly for purposes outside their trade, business, craft or profession.
“Business customer” means anyone who isn’t a consumer. This includes a sole trader, freelancer or agency buying for their business or for a client.
“Working day” means Monday to Friday, except public holidays in England.

3. Who these terms apply to

These terms apply to everyone who buys from my shop.
Some sections differ for consumers and business customers. The law gives consumers extra rights that a business can’t take away. Where a section says it applies only to consumers, or only to business customers, it applies only to them.
If you’re buying for a business, you confirm that you have authority to accept these terms on its behalf.
If you buy a product for a client’s website (for example, as a web designer or agency), you are the customer. The purchase, licence key and download link belong to you, and you’re responsible for how the product is used on the sites you manage.
You must be at least 18 to buy from my shop.

4. Where I sell

My shop is run from England, and my prices are in pounds sterling (GBP).
Where I only sell to customers in the UK, the shop will say so. If an order comes from outside the UK at a time when the shop is set to UK-only, I’ll automatically refund it in full and disable the download link and licence key. No contract will continue for that order.
Where I sell to customers outside the UK, you’re responsible for making sure that buying and using the product is lawful where you are. You’re also responsible for any local taxes or charges that apply to you, unless the law says I must collect them.
I may decline or refund any order if I reasonably believe that accepting it would break the law, including the export control and sanctions rules described in section 26.

5. How the contract is made

Choosing a product. Each product page shows the product’s description, its price, the major version you’re buying, what’s included (all updates for that major version, but no support), its system requirements, and any other important information. Please read it carefully before you buy.
Checking out. You buy one product at a time through Stripe Checkout. Before paying, you can review your order and correct any mistakes, such as your email address. You can go back or close the checkout at any time before you pay.
Two boxes to tick. Before you can pay, you’ll need to tick two boxes:
- one confirming that you agree to these Digital Products Terms; and
- one saying: “I want access to the download straight away, and I understand that I lose my 14-day right to cancel once the download starts.”
Section 8 explains what the second box means.
When the contract starts. Our contract starts when Stripe confirms your payment and you’re shown the order confirmation page. Until then, I haven’t accepted your order.
Your confirmation email. Straight after payment, I’ll send an email to the address you gave at checkout. It confirms your order, includes your personal download link and licence key, and records that you gave consent and acknowledgement in the second box. It also includes a link to the version of these terms that applies to your purchase. Email counts as a “durable medium” in law, so please keep it.
Keeping a record. I keep a record of each order, including the version of these terms you agreed to. You can save or print these terms at any time, and I’ll send you a copy if you ask.
No accounts. You don’t need an account to buy from me. Your email address and licence key identify your purchase, so please keep them safe.
If I can’t accept an order. If I can’t accept your order, for example because of a pricing error (see section 6.6), a suspected fraud or a legal restriction, I’ll tell you and refund you in full.

6. Prices and payment

One price. Each product has one price, shown on the product page and again at checkout. It covers the major version shown, for use on as many sites as you like. It’s the total you pay. Because I’m not registered for VAT, no VAT is added.
Paying. You pay in full at checkout, by card, through Stripe. Stripe handles your card details securely, and I never see or store your full card number.
Currency. All prices are in pounds sterling (GBP). If your card is in another currency, your bank may convert the amount and charge a fee. That’s between you and your bank.
Your card statement. The payment will appear on your statement under the payment description set in my Stripe account. This should identify Nomad Robin. If you don’t recognise a payment, please contact me before contacting your bank.
Promotional codes. If I offer a promotional code, any conditions will be shown with it, such as an expiry date or the products it applies to. A code can only be used at checkout, can’t be exchanged for cash, and can’t be applied to an order you’ve already paid for, unless I say otherwise.
Pricing mistakes. I check my prices carefully, but mistakes can happen. If a price is obviously wrong and you could reasonably have noticed, I may cancel the order and refund you in full, even after the contract has started. If I find a smaller error, I’ll contact you, and you can either pay the correct price or cancel for a full refund.
Price changes. I may change my prices at any time. A change won’t affect an order you’ve already paid for.
Nothing renews. Nothing in my shop is a subscription or renews automatically, and I won’t take any further payment from you without your agreement. If you want a later major version of a product, buying it is a new, separate purchase (see section 13.4). You decide whether to buy it, and these terms (as they stand at that time) will apply to it.

7. Delivery: your download link and licence key

Instant delivery. As soon as your payment is confirmed, you’ll see a download button on screen. You’ll also receive the confirmation email with your personal download link and licence key.
If you don’t receive the email, check your spam or junk folder first. If it isn’t there, contact me through the support page and I’ll resend it.
Your link and key are personal. Your download link and licence key are for you alone. Please don’t share them, publish them or post them anywhere, such as forums, code repositories or client hand-over notes. A shared link or key may be used by other people, and that may lead me to reset it (see section 21).
What your link gives you. Your download link always gives you the latest release of the major version you bought. For example, if you bought version 1, it gives you the newest 1.x release, not version 2.
Download limits. To prevent misuse, each download link can be used up to 10 times a day. If you reach the limit and need more downloads, contact me and I’ll send you a new link.
Keep your own copy. Please save a copy of every version you download, together with your confirmation email. I aim to keep downloads available, but I can’t guarantee that a particular version will always be available.
If downloads of an old major version are withdrawn. I may one day withdraw downloads of an old major version, for example after I’ve stopped releasing updates for it (see section 13.10). If I do, you keep the files you’ve already downloaded and can carry on using them, as explained in section 9. If you lose your copy after that, contact me and I’ll help where I reasonably can, but I’m not obliged to provide a new download.

8. Your right to cancel (consumers only)

This section applies only if you’re a consumer.

The general rule. When you buy online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you 14 days to change your mind and cancel. For digital content like my products, those 14 days start on the day after our contract is made.
Why the right ends when the download starts. My products are digital content that isn’t supplied on a tangible medium, such as a disc or USB stick. Under those Regulations, you lose the right to cancel once I’ve started supplying the content, as long as:
- you gave your express consent for the supply to start within the 14 days;
- you acknowledged that you’d lose your right to cancel once it started; and
- I’ve sent you confirmation of your consent and acknowledgement on a durable medium.
At checkout, ticking the second box gives that consent and acknowledgement. My confirmation email records it. Supply starts when you first begin a download, using either the on-screen button or the emailed link.
If you haven’t downloaded yet. If you haven’t started downloading the product, you can still cancel within 14 days of the day after our contract was made, for any reason, and get a full refund.
How to cancel. Contact me through the contact page or by email, using the details in section 32. Include your name, the email address you used to buy and your order details. You don’t have to give a reason. You don’t have to use a form, but a clear statement that you want to cancel is needed.
Your refund. I’ll refund you in full within 14 days of the day you tell me you’re cancelling. I’ll use the same payment method you used, and you won’t be charged a fee. Once you cancel, your download link and licence key will be disabled.
I can check download records. I’ll check my download logs to see whether a download has started (see section 18). If I believe it has, I’ll explain why and show you the record if you ask.
Your other rights. Losing the right to cancel doesn’t affect your rights if a product is faulty or not as described. Section 19 explains those rights.

9. The licence: software code (GPL)

The GPL governs the software code. WordPress is released under the GPL. The WordPress project’s position is that plugins and themes built for it should also be released under the GPL. I agree with that position, and I release the software code of my WordPress products under the GPL, version 2 or later. The licence files in each product confirm this.
What the GPL lets you do. Under the GPL, and subject to its own conditions, you can:
- use the software code on as many sites as you like, for any purpose;
- study and change it; and
- copy and share it, changed or unchanged, as long as you follow the GPL’s rules. These include keeping the copyright and licence notices and passing on the same GPL freedoms.
You can read the full licence on the GNU website.
What your purchase gives you. Your purchase gives you a download of the major version you bought, and the updates within that major version for as long as I release them (see section 13). Your licence key identifies your purchase and gives you access to your downloads. It doesn’t limit how many sites you use the product on, and it doesn’t limit what the GPL allows you to do with the software code.
Nothing here restricts the GPL. Nothing in these terms is meant to restrict any right the GPL gives you over the software code. If any part of these terms appears to do that, the GPL wins for the software code.
No warranty under the GPL itself. The GPL says the software code is provided without warranty. This is a standard part of the licence. It doesn’t reduce the rights you have under these terms or under consumer law, which come from our contract (see sections 19 and 23).
Third-party code. Some products include code written by other people, such as open-source libraries. That code stays under its own licence, which is named in the product’s files.

10. The licence: images, icons and documentation

Everything is GPL. Unless a file in a product clearly says otherwise, the assets in my products (images, icons, illustrations, design files and documentation) are released under the GPL, version 2 or later, just like the software code in section 9.
What that means for you. You can use, change and share the assets under the GPL’s rules, on as many sites as you like. This continues after I stop releasing updates for the major version you bought.
My name and logo. The GPL is a copyright licence. It doesn’t let you present my name, logo or products as your own, or suggest that I endorse something I don’t. Section 12 covers this.
Third-party assets. Any third-party assets, such as fonts or icon sets made by other people, stay under their own licence, which will be named in the product’s files.

11. Licence keys and sites

No site limits. Each product has one price, and you can use it on as many sites as you like. This includes sites you own and client sites you build or look after. There are no site counts, and you don’t need to buy a product again to use it on another site. (The GPL allows this anyway, as section 9 explains.)
What your licence key is for. Your licence key is a reference for your purchase. It identifies your order and gives you access to your downloads. It isn’t a limit on how many sites you can use the product on.
Keep it private. Because your licence key and download link give access to your downloads, please keep them to yourself (see section 7.3). If you hand a site over to a client, the product can stay on it, and the GPL lets them keep using it. But your key and download link stay with you. Your client won’t get downloads from me unless they buy the product themselves.
Lost or exposed keys. If you lose your licence key, or think someone else has it, contact me and I’ll resend or reset it (see section 21.4).

12. The Nomad Robin name and brand

The GPL covers copyright in the software code. It doesn’t give you any rights to my trading name, logo or other branding.
You can say truthfully that a site uses one of my products, for example “built with a plugin by Nomad Robin”.
You can’t use the name “Nomad Robin”, my logo, or a name or logo confusingly similar to them in any way that suggests I’ve endorsed, sponsored or approved you, your business or your products.
If you redistribute a product (as the GPL allows), you must:
- remove my name, logo and branding from the product name, plugin headers, admin screens and promotional material, except for the copyright and licence notices, which the GPL requires you to keep; and
- make clear that the product isn’t supplied, supported or endorsed by me.
Redistributed copies don’t come with my services. If you get a copy of my product from someone else, the GPL may let you use it, but you aren’t my customer for that copy. You won’t receive downloads, updates or a licence key from me.

13. Major versions and updates

What your purchase covers. The price of a product buys one major version of it, such as version 1. The product page shows clearly which major version is on sale, for example “NR Example 2” for version 2.
Updates within your major version are free. You get every update within the major version you bought, at no extra cost, for as long as I release them. Updates include bug fixes, security fixes, compatibility fixes and small improvements. For example, if you bought version 1, you get 1.1, 1.2, 1.2.3 and so on. There’s no fixed end date, but I don’t promise how long I’ll keep releasing updates for any major version (see section 13.10).
How you get them. You get updates through your download link, which always gives you the latest release of your major version (see section 7.4). If a product can also be updated from your WordPress dashboard, the product page or documentation will explain how.
New major versions are separate purchases. When I release a new major version (such as 2.0), it’s a new product, sold at its full price. Owning an earlier major version doesn’t entitle you to the new one for free or at a discount.
You never have to upgrade. Buying a major version never forces you to buy the next one. You can keep using the version you bought for as long as you like.
How I decide what’s a major version. I decide when a release is a new major version. It will normally be because the product has changed in a significant way, and it will always be clearly labelled as a new major version on the product page. I won’t hold back a fix for a fault in a version you bought in order to push you to buy the next major version.
No promise of new features. I’m always improving my products, but I don’t promise any particular new feature, change, release schedule or future major version, unless the product page says so.
Future WordPress and PHP versions. While I’m releasing updates for a major version, I’ll make reasonable efforts to keep it compatible with new versions of WordPress and PHP. I can’t guarantee compatibility with versions that don’t exist yet, because I can’t control what changes they’ll bring.
Updates must still meet your consumer rights. If you’re a consumer, any update I supply must keep the product of satisfactory quality, fit for purpose and as described. If an update has a negative effect on your use of the product, and the effect isn’t minor, the Consumer Rights Act 2015 may give you the right to end the contract and get a refund. Contact me if this happens.
When I stop updating a major version. I may decide to stop releasing updates for a major version, or to stop selling or developing a product altogether (sometimes called “end of life”). If I do:
- I’ll give at least 30 days’ notice on the product page before I stop releasing updates for that major version;
- you keep the product and can carry on using the last release of that major version; and
- you won’t receive any further updates for it, including security fixes. This doesn’t affect your rights in section 19 if what you bought was faulty.

14. No support included

What “no support” means. The price of a product doesn’t include support. I don’t provide help, advice, set-up or customisation as part of a purchase. This includes:
- installing, setting up or configuring the product, beyond what its documentation explains;
- custom development, such as new features, changes to the design or code written for your site;
- problems caused by other plugins, themes or custom code;
- problems with your hosting, server, email delivery, DNS or other third-party services;
- fixing changes that you or someone else made to the product’s code; and
- general WordPress training or help with things unrelated to the product.
I may be able to help with some of these as separate paid work under my main Terms of Service. If so, I’ll quote first, and you can decide whether to go ahead.
You can always report a fault. “No support” doesn’t mean faults are ignored. You can report a fault or bug at any time through the support page or the contact page, and I’ll look into it. If the fault is in my product, I’ll aim to fix it in an update. Please include your licence key or order email, the site address, your WordPress and PHP versions, and a clear description of the problem, with screenshots if you can.
Your rights aren’t affected. If you’re a consumer and a product is faulty or not as described, you’re still entitled to have it put right. That usually means a fixed version of the product, or, if that isn’t possible, a price reduction or refund (see section 19). If you’re a business customer, the promises in section 23 and the goodwill refund in section 20 still apply.
Response times. I aim to reply to fault reports within two working days. This is an aim, not a guarantee. Some faults take longer to fix, and I’ll keep you updated.
Access to your site. To investigate a fault, I may ask for temporary access to your site. You don’t have to give it, but some problems are hard to fix without it. If you do give access, please create a temporary account with only the permissions needed, take a backup first, and remove the account afterwards. I’ll only use the access to investigate and fix the problem.
Respect. I ask that fault reports and other messages are polite. I may stop replying to anyone who’s abusive or threatening. This doesn’t affect anyone’s legal rights.

15. System requirements, backups and testing

Check the requirements. Each product page lists the system requirements, such as the minimum WordPress and PHP versions, and any other software the product needs. Before buying, please check that your site meets them. If you’re not sure, ask me before you buy.
Take a backup first. Always take a full backup of your site and database before you install or update any plugin, including mine. If something goes wrong, a backup is the quickest way to get your site back.
Test on staging. Where you can, test new products and updates on a staging copy of your site before using them on your live site. Most good hosts make this easy.
Keep your own records. Keep a copy of your product files, licence key and settings.
These steps are good practice and help protect your site. They don’t reduce your rights if a product is faulty (see section 19).

16. Third-party services and components

Some products connect to other services. Some products may work with services run by other companies, such as payment providers, email services, mapping services or AI services. The product page will say if a product does.
Their terms apply. If you use a third-party service through a product, you’re using it under that company’s own terms and privacy policy. You may need your own account with them, and they may charge you.
I don’t control them. I can’t control third-party services, and they may change or stop without notice. While I’m releasing updates for a major version, I’ll make reasonable efforts to update it when a third-party service changes, but I’m not responsible for the services themselves.
Third-party code. Code or assets made by others and included in a product are covered by section 9.6 and section 10.4.

17. Security

I take security seriously. I follow WordPress coding and security practices when building my products. When I learn of a security problem in a product, I aim to investigate it and release a fix promptly. Where needed, I’ll tell customers using an affected major version how to protect their sites.
Reporting a vulnerability. If you think you’ve found a security problem in one of my products, please tell me privately through the contact page or by email, using the details in section 32. Please give me a reasonable chance to fix it before you share it publicly. I’ll acknowledge your report and keep you updated. Please don’t test for vulnerabilities on sites you don’t own or have permission to test.
Your part. Keeping your site secure is your responsibility. This includes keeping WordPress, PHP, your theme and all your plugins up to date, using strong passwords, and choosing a reputable host. Security fixes only help if they’re installed.
After a major version’s end of life, you won’t receive security fixes for it (see section 13.10). If you keep using it on a live site, please consider moving to a newer major version or another product.

18. Your data and privacy

Order information. When you buy, I receive your name, email address and order details. Stripe also processes your payment information. I use this to fulfil your order, provide your downloads and updates, deal with fault reports, keep business records, and meet my legal obligations. My Privacy Policy explains this in full, including your rights.
Download and licence logs. I keep a record of downloads and licence key use for each order, including the date, the version downloaded and a scrambled form of your IP address. I use these to deliver your downloads, prevent fraud and misuse of download links, and check whether a download has started (see section 8). I keep them only as long as I need them for these purposes.
The products don’t collect your site’s data. Unless the product page says otherwise, my products don’t send me any data about your site, your visitors or your content. If a product needs to contact my servers, for example to check a licence key or look for updates, the product page and documentation will explain what’s sent and why.
Your own legal responsibilities. If you use a product to collect or process personal data on your site, such as through a form, you’re responsible for doing so lawfully. This includes having your own privacy notice and, where needed, cookie consent.

19. If something goes wrong: your legal rights as a consumer

This section applies only if you’re a consumer. Nothing in these terms affects these rights, and the fact that support isn’t included (section 14) doesn’t change them.

What the law requires. Under the Consumer Rights Act 2015, the digital content I supply must:
- be of satisfactory quality;
- be fit for any particular purpose you made known to me before buying;
- match its description, including what’s on the product page; and
- be something I have the right to supply.
Your remedies. If a product doesn’t meet these standards, you’re entitled to:
- a repair or replacement (usually a fixed version of the product), within a reasonable time and without significant inconvenience to you; then
- if a repair or replacement isn’t possible, or I don’t provide it in a reasonable time or without significant inconvenience, a price reduction. This can be up to the full price, which means a full refund.
Damage to your device or other content. If a product I supply damages your device or other digital content, and this happened because I didn’t use reasonable care and skill, I’ll either repair the damage or pay you fair compensation.
Updates count too. These rights also apply to updates I supply within your major version.
Early problems. If a fault shows up within six months of supply, it’s generally assumed to have been there from the start, unless I can show otherwise.
Where to find out more. For more information about your rights, contact Citizens Advice or your local Trading Standards office.
Please tell me first. If you have a problem, contact me through the support page. Fixing it is usually the quickest solution, and I want to put things right.

20. Refunds

Statutory rights first. Your rights as a consumer, described in sections 8 and 19, always apply. This section adds to them, and doesn’t replace them.
My goodwill refund policy. In addition to your legal rights, if you ask within 14 days of buying, and:
- the product doesn’t work as described on the product page; and
- I can’t fix the problem within a reasonable time after you report it,
I’ll refund you in full. This applies to both consumers and business customers.
What the goodwill refund doesn’t cover. It doesn’t cover problems caused by not meeting the system requirements on the product page, conflicts with other software that I can’t reasonably resolve, changing your mind after downloading, or buying the wrong product or major version. However, if you bought the wrong one, contact me and I’ll try to help.
What happens after a goodwill refund. When I give one, I’ll switch off your download link and licence key, so downloads stop, including updates. Nothing in this section takes away any rights the GPL gives you in software code you have already received.
Refunds under consumer law. If you get a refund or price reduction under section 19, this condition doesn’t apply. I may still disable the licence key if the whole price is refunded, because access to downloads and updates is part of what’s being refunded.
How refunds are paid. Refunds are paid to the card you used, through Stripe, usually within 14 days of my agreeing to the refund. Your bank may take a few more days to show it.
Chargebacks and disputes. If you have a problem with a payment, please contact me first. Most problems can be sorted out quickly, without involving your bank. If you raise a chargeback or dispute, I may suspend your download link and licence key while it’s being resolved. This doesn’t affect your right to ask your card provider for a chargeback, or your other legal rights.
Abuse of the refund policy. If I reasonably believe someone is misusing the goodwill refund policy, such as buying and refunding repeatedly, I may decline further goodwill refunds to them. This never affects their legal rights.

21. Suspending or ending access to my services

When I may suspend access. I may suspend or end your download link, licence key or access to updates if:
- you share or publish your licence key or download link, and you don’t remove it within 14 days of my asking;
- I reasonably believe the purchase was fraudulent, for example made with a stolen card;
- you raise a chargeback or payment dispute (see section 20.7); or
- you seriously or repeatedly break these terms, including sections 10 and 12.
I’ll normally warn you first. Except in cases of fraud, or where a warning would be unsafe or unlawful, I’ll contact you first, explain the problem and give you a reasonable chance to fix it.
What suspension affects. Suspension only affects access to my services: the download link, licence key and updates. It doesn’t take away any rights you have under the GPL for software code you’ve already received, and it doesn’t affect your consumer rights.
Resetting keys. If a licence key is shared or published without your permission, I’ll reset it and send you a new one. That’s not a suspension.
Ending the contract yourself. You can stop using a product at any time. Unless section 8, 13.9, 19 or 20 applies, this doesn’t give you a refund.

22. Intellectual property

I, or the people who license their work to me, own the copyright and other intellectual property rights in my products, documentation, website and branding.
Buying a product doesn’t transfer ownership of any intellectual property to you. Your rights are the ones set out in the GPL (for the software code and, as section 10 explains, the assets) and in section 12 (for my name and brand).
Your content stays yours. Anything you create using my products, such as your site content, designs and data, belongs to you.
Feedback. If you send me ideas or suggestions, I may use them to improve my products without owing you anything. I’ll never share your personal details when doing so.

23. Warranties and disclaimers

My promises to everyone. I promise that:
- I have the right to supply each product;
- each product will match its description on the product page in all important ways when supplied; and
- I’ll use reasonable care and skill when providing updates and looking into fault reports.
For consumers. If you’re a consumer, your rights under the Consumer Rights Act 2015 (section 19) always apply, and nothing in this section reduces them.
For business customers. As far as the law allows, and except for the promises in section 23.1:
- products are supplied “as is”, and I don’t promise that a product will be free of errors, work without interruption, work with every theme, plugin or hosting set-up, or meet requirements you haven’t told me about in writing before buying; and
- all other terms, conditions and warranties that might otherwise be implied by law are excluded.
For everyone. No software is perfect, and WordPress sites can be affected by many things outside my control, including hosting, other plugins and themes, and third-party services. That’s why the advice in section 15 matters.

24. Limitation of liability

What I’m never limiting. Nothing in these terms limits or excludes my liability for:
- death or personal injury caused by my negligence;
- fraud or fraudulent misrepresentation; or
- anything else the law doesn’t allow me to limit or exclude.
If you’re a consumer:
- I’m responsible for loss or damage you suffer that’s a foreseeable result of my breaking these terms or failing to use reasonable care and skill. Loss or damage is foreseeable if it’s obvious it would happen, or if we both knew it might happen when the contract was made;
- I’m not responsible for loss or damage that isn’t foreseeable;
- I only supply products for domestic and private use. If you use a product for business purposes, I’m not responsible to you for lost profits, lost business, business interruption or lost business opportunities; and
- nothing in this section affects your legal rights in section 19, including my responsibility for damage to your device or digital content caused by my lack of reasonable care.
If you’re a business customer:
- I’m not liable for any indirect or consequential loss, or for any loss of profits, revenue, business, opportunity, goodwill or anticipated savings, or loss or corruption of data; and
- my total liability to you for each purchase, whether in contract, negligence or otherwise, is limited to the price you paid for that purchase.
I believe these limits are reasonable, given the low price of my products compared with the value of the websites they’re used on, and the fact that you can test products, take backups and insure against your business risks.
Your own steps. I’m not responsible for loss that could have been avoided by following the steps in section 15, such as taking backups and following the system requirements. For consumers, this applies only so far as the law allows.

25. Indemnity (business customers only)

This section applies only if you’re a business customer.
You agree to cover any reasonable losses, costs (including reasonable legal costs) and claims I face because:
- you use a product in breach of the law, such as data protection or consumer protection law on your own site; or
- you break section 12, such as by misusing my name or brand.
I’ll tell you promptly about any claim, let you take part in dealing with it, and take reasonable steps to limit the losses.
This doesn’t apply to anything caused by my own breach of these terms, or by a fault in my product.

26. Export controls and sanctions

You must not buy, download or use a product in breach of UK export control or sanctions law, or any other export or sanctions law that applies to you.
By buying, you confirm that you aren’t a person or organisation subject to UK sanctions, and that you aren’t buying on behalf of one.
If I reasonably believe an order breaks these rules, I may refuse it, refund it and disable access, where the law allows me to do so.

27. Changes to products and to these terms

Changes to products. I may change a product through updates, as described in section 13. I may also change what’s shown on a product page for future buyers, such as the price or the major version on sale. A change won’t affect a purchase you’ve already made.
Changes to these terms. I may update these terms from time to time, for example to reflect changes in the law, my products or how I run my shop. The date at the top shows when they were last updated.
Which version applies. The version of these terms that applies to a purchase is the one you agreed to at checkout. It’s linked in your confirmation email. A later version only applies to a later purchase, including a later major version of the same product.
Changes required by law. If the law requires me to change how I provide downloads or updates for a major version you’ve bought, I’ll tell you. If the change significantly affects you, you can end the contract for that purchase and get a fair partial refund, taking into account how long you’ve had the use of the product.

28. Events outside my control

I’m not responsible for delays or failures caused by events outside my reasonable control. Examples include internet or power failures, failures by hosting or payment providers, cyber attacks, natural disasters, serious illness and government action.
If this happens, I’ll tell you as soon as I can and do what I reasonably can to limit the effect. If the problem prevents me from providing your downloads for more than 30 days, you can contact me to end the contract for that purchase and get a fair partial refund, taking into account how long you’ve had the use of the product.

29. Other legal points

Transferring the contract. I may transfer my rights and obligations under these terms to someone else, for example if I sell my shop. If I do, I’ll tell you, and it won’t reduce your rights. You can’t transfer your purchase (your licence key and access to downloads) to someone else without my written agreement, which I won’t unreasonably refuse. For example, if you sell a website, ask me about moving the purchase to the new owner. This doesn’t affect your rights under the GPL.
Third-party rights. This contract is between you and me. No one else has any right to enforce any of its terms, and the Contracts (Rights of Third Parties) Act 1999 doesn’t apply. This doesn’t affect the GPL, which is a separate licence.
Entire agreement (business customers only). For business customers, these terms, together with the product page and your confirmation email at the time of purchase, make up the whole agreement between us for that purchase. They replace any earlier discussions. You confirm that you haven’t relied on anything I said that isn’t written in them. Nothing in this clause limits liability for fraud or fraudulent misrepresentation.
If part of these terms isn’t valid. If a court decides that any part of these terms is invalid or can’t be enforced, the rest will continue to apply.
Waiver. If I don’t enforce a term straight away, or I give you extra time, that doesn’t mean I’ve given up my right to enforce it later.
Notices. I’ll contact you using the email address you gave at checkout. Please keep it up to date by telling me if it changes.

30. Complaints and disputes

Contact me first. If you’re unhappy with a product or anything about my shop, please tell me first, using the contact page or the details in section 32. I’ll acknowledge your complaint, look into it and aim to resolve it as quickly as I can.
Alternative dispute resolution. If you’re a consumer and we can’t resolve a complaint between us, you may be able to use an alternative dispute resolution (ADR) service. This is an independent way of settling disputes without going to court. If we reach that point, I’ll tell you in writing which ADR provider could deal with your complaint, and whether I’m willing to use it.
Your other options. You can also contact Citizens Advice for help, or take the matter to court (see section 31).

31. Governing law and courts

These terms, and any dispute about them or about your purchase, are governed by the law of England and Wales.
Any dispute that can’t be resolved informally will be dealt with by the courts of England and Wales.
If you’re a consumer living in Scotland or Northern Ireland, you can choose to bring proceedings in your local courts instead. You also keep any protection given to you by the law of the part of the UK where you live.

32. How to contact me

You can contact me about products, fault reports, cancellations, refunds, complaints or security reports using: